I can laugh about it now, so I think it is time to recount the story of the first time I visited the specialists' office here in the Czech Republic. Which is a much different than just seeing the doctor.
Seeing the doctor (ENT, allergist, pediatrician, GP etc) is pretty straight forward. It involves calling Canadian Medical Center, pushing 2 for an English speaking receptionist and making an appointment. The day of the appointment, you go to their offices, speak to the English speaking receptionist, get shown to the doctors office (yep, you see the doctor in their office) by an English speaking nurse, and then spend 10-15 minutes talking, in English, to the doctor about why you are there. All very easy. All very English. I have done this various times in the year I have been in Prague. But then I was referred to a specialist. Which meant navigating the hospital because most of the specialists offices are in the hospital that they have privileges. It means dealing with all of the hallways and paperwork and offices, all without the aid of English speakers.
I had my paperwork with all of it's appropriate stamps (the Czech's love them some stamps) because without that I wouldn't be able to even get in the front door.
The only thing I could read on it was the date and time I was to be at the hospital. I was also given a map on how to get to said hospital, with instructions to go to the International Patients department on the 5th floor. Sounds easy enough but understanding that would prove to be all that was easy about the process.
I get to the hospital and realize, it is HUGE. And I have no idea where I should even park. I take a deep breath, drive up to the gate and show the guard my paperwork. He speaks in rapid fire Czech and, when he sees my slack jaw and glazed eyes, he simply points to the left. So, I go left. And am almost instantly confronted with no fewer than 3 different roads I could take. Another deep breath, and I choose one of the middle ones and find a parking space.
Mustering my courage, I head in the direction of the big, giant building in front of me, thinking that it can't be that hard to find the 5th floor. And once I find it, I can just wander around until I find the International Patients sign. How naive of me...
I find an entrance. Any entrance will do, as I have no idea where I am, or am supposed to be. First try, I end up in a building with nothing but small, closed doors lining a square hall. And no 5th floor. Strike one. I go back out, thinking I am very glad that I got there an hour before my appointment. Next building, more closed doors, but this time there is a 5th floor. I go all the way up and see...nothing. I found the 5th floor, but it is big and empty and only has one entrance and exit and I am standing in it. Strike two. Back outside again, I seriously consider calling someone who can help me, but I have no idea who that would be. While I am running through a list of people I know that speak both Czech and English, I stumble upon what looks like the main entrance.
Jackpot.
But not so fast.
I am greeted with a bunch of signs that are all a different color and each list a large selection of specialties, departments and pharmacies. Thankfully, many of the specialties have a very similar spelling in Czech and I finally find Gastroenterologie (where I was headed). I now knew that it was on the 7th floor. But that didn't really help, as I still had to get to the 5th floor to register before I could go see my doctor.
This yellow sign had a 5th floor, it had recepce on it (though not international - which is mezinárodní) and I didn't have any better ideas, so yellow it was. But what did that mean?
It's a bit hard to read but it says, in the only English I saw all day, Foreigners Reception and Department of Commercial Services. It had only taken me 35 minutes to get here! Inside there was a wonderful lady who spoke perfect English and she registered me for my appointment and handed me a stack of papers, with many more stamps, to take to my appointment. And then she started me on the longest journey I have ever taken to a simple appointment.
She instructed me to follow the green line on the floor. I was to take the green elevator down to the 1st floor and go to room 147. I nodded my understanding, took a deep breath, and followed the green line...
And kept following it around and through hallways, through the hospital portion, past surgery and back to the elevators, so that I could get to the first floor.
Long, but simple enough. I kept following the green line to room 147, rang the little doorbell and when it was answered spouted what I always start with, "Dobrý den. Nemluvím česky." Which is simply, "Good Day. I don't speak czech." It doesn't usually stop the stream of Czech that comes next, but at least I have stated my case. In this instance, it got a laugh and the woman that took my paperwork handed it off to someone who spoke English.
At least this is what I assume because she closed the door on me and left me standing there, with no paperwork, trying to figure out what came next. Did I wait? Was I supposed to come in? Would she ever come back out? Was I supposed to just know where to go next? I stood there for about 5 minutes, wondering how long I should wait before heading back up to the 5th floor, and the one person that spoke English, to ask what was happening. Finally, the door opened and a gentleman handed me my papers and said in broken English - Yellow line, 4th floor, Room 723.
By now I was a pro at following the lines on the floor around to the elevators. Full of confidence I had no business having and an I got this attitude, I pushed 4 and got off to see this...
And all of that attitude and confidence slowly left my body, leaving me slightly deflated. What this picture doesn't show is that the hallway these doors lead to is under construction with no way of passing through. And it is the only way you can go. I was at a loss. I was told to be on this floor, at this elevator, but couldn't get anywhere because of the construction. Again, I stood for a minute assessing my options. And just as I made the decision to go through the hallway anyway - even though it was under construction and you could hear the jack hammers working and it was a really bad idea - a woman passed through on the staircase. Hoping against hope I stopped her and asked, "Mluvíte Anglicky?" (Do you speak English?). She did. She said that I would have to go up a floor, follow the green line, go back down a floor at the staircase and then follow directions to the room I was given. Easy as pie, right? By now, you should know that this is not the end.
Her directions were perfect and I get to the Gastro department...
And I start looking for room 723. After walking around for awhile, I realize that even though the numbers are going in the right direction, they all start with 4. And it makes sense, we are on the 4th floor. It finally dawns on me that I will never find 723, at least not on this floor. So, deep breath in and out, and I get in line for the receptionist knowing full well that she will not speak more than 3 words of English and we will be playing Charades. My turn and I somehow explain that I am seeing Dr. Spačil, room 723. And she somehow makes me understand that I need to take the green line to the 7th floor. That makes sense, so I do as told. Again.
This time I find room 723, but Dr. Spačil is not one of the names on the door.
Oh well, I knock anyway. And no one answers. I knock again. No answer. Deep breath, off to the reception desk to play Charades again. She tells me, "Ne, Spačil čtyři patro". And I understand but I want to cry. She just told me that my Doctor, Spačil, is on the 4th floor. NOOOOOOOOO. I am not going to run in circles! I tell her Ne and hold up a finger to tell her to wait a minute. I begin typing furiously on my phone. I have an app that will translate my English into Czech - and it is useful but very time consuming and most people I encounter don't know what to do with my phone when I hand it to them, so I rarely use it. This time though, she must have understood what I wrote, or she saw it written all over my face and in my body language that I was going nowhere, because she picked up the phone and had a short conversation. She then walked me back to room 723 and gently sat me down in a seat. She then left.
And again, I was left to wonder if I was being put in time out for being such a problem patient, or if I was waiting for someone else to come. Or if I should knock again, or if this was all just a bad dream. I didn't matter to me because I was going to give them 5 more minutes and the I was leaving, and never coming back again.
Not 2 minutes later someone show up with a ring of keys and opened the door. It was the same gentleman that had told me to go to the 4th floor, Room 723. I was just about to tell him about how horrible his directions were and how he shouldn't be giving them without knowing exactly where he was sending people when he introduced himself...as Dr. Spačil. He was my doctor. HE was MUDr. Spačil. HE was the reason I kept getting lost and given the run around. This did not bode well. But
I guess I understand why he sent me to the wrong place. This wasn't his normal office. His usual office is on the 4th floor, in the Gastro department. But because it is under construction, he is temporarily on the 7th floor. I understand it, but I was still
And then it was all over. In about 5 minutes. He handed a whole new set of papers, all with stamps of course, and told to go back to the 5th floor to International Patients to check out. And told me I had to come back at least two more times for different appointments. No problem. At this point I had seen about half of the hospital and could find my way around easily.
Finally, I checked out, walked back to my car and took a few deep breaths. I was exhausted from the effort of keeping a simple doctor appointment. But I didn't have time to really wallow in it because it was then that I I the whole thing had taken over 2 1/2 hours and my girls were in danger of getting out of school before I could get there.
All in all it was an adventure. One that I can laugh about now, but it wasn't so funny then. It really can be hard being a stranger in a strange land sometimes. It can be frustrating, and nerve wrecking, and time consuming. But it does get easier. I have been back several times since that day in January, and each time it gets a bit easier. But every time my heart still beats a bit faster and my blood pressure goes up because I know that just because I have done it before, doesn't mean that it will be easy this time. But so far, so good...
And then they sent me to a different hospital and it started all over again...




























































